For foundation, basement and crawl space companies
Every call answered. Every inspection followed up. Even when you're under a house.
Homeowners get three bids and a lot of conflicting advice, and you're on a job when they call. The calls and follow-ups shouldn't have to wait on you.
Get a diagnosticSound familiar?
The phone rings while you're on your back in a crawl space. Again.
You did the inspection on a Saturday and wrote up the proposal that night. They said, “Give me a night to think it over.” That was two weeks ago.
They've got three companies telling them three different things.
It rained all weekend. Monday morning the phone won't stop, and you're already on a job.
A crack that's been there for years finally got bad enough to call about, and the call went to voicemail.
The home inspection flagged the crawl space, and the realtor needs a number before closing.
If that's your busy season, keep reading.
What changes when the systems actually work.
The phone gets answered.
The call that comes in while you're under a house gets a real answer and a next step, instead of going to voicemail.
It's set up the way your best office person would answer: your service area, the work you do and don't do, and what it can't promise. Anything it shouldn't decide comes to you.
Every proposal gets followed up.
The homeowner who wanted a night to think it over hears from you the next day, and again after that. You set the schedule, and it's in your words.
Past customers hear from you again.
A check-in every so often, so when they need you again, or a neighbor asks who did theirs, they still have your number.
None of it waits on you.
Calls, follow-ups and check-ins keep moving while you're on an inspection, under a house, or home for dinner.
How it works for your company.
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Map how calls, inspections and follow-ups actually flow today. Who answers when you're on a job, what happens after the inspection, which homeowners went quiet, which past customers haven't heard from you.
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Work with the tools you already have (your CRM or spreadsheet, your phone), so nothing depends on you remembering or being in the office.
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Then the numbers show up. More calls answered, more inspections followed up, more jobs signed, and less of it depending on you.
Been burned before?
You've probably paid for worthless leads, the kind where nobody ever picks up, and maybe for software nobody on the crew uses.
It starts with a diagnostic, same as an inspection. Find what's actually wrong before anyone quotes the fix.
Nothing new for your crew to learn unless it makes their day easier. It's built on the tools you already pay for.
Questions owners ask before they call.
I already have a CRM (or a spreadsheet).
Keep it. The build makes sure the call you missed on a job and the proposal that never got a second follow-up end up in the system you already use.
Won't automated follow-up make us look like the pushy companies?
Only if it reads like a sales pitch. Yours goes out in your words, on your schedule, and you approve what it says before anything is sent. A homeowner who asked for time to think it over is expecting to hear from you.
What about having AI answer my phone?
It handles the routine: taking the details, finding out what's going on, setting up a next step. The rules come from you, so water coming in right now doesn't get treated like a hairline crack that's been there for years. Anything it shouldn't decide goes to you.
Won't homeowners know it's not a person?
Some will. Most just want someone to come look. A homeowner who gets a next step is still your customer. One who gets your voicemail is calling the next company.
What does it cost?
Depends on what's broken. Every engagement starts with a diagnostic, so the price fits what your company actually needs, not a guess.
Three quotes on the kitchen table. Be the one that followed up first.
Find out where your calls and inspections are getting lost.
No obligation. No slide deck. Thirty minutes on where the revenue's leaking, whether we work together or not.