For wildlife removal and exclusion companies
Removal gets you in the door. Exclusion pays the bills.
The trapping call opens the job. The seal-up, the attic cleanup and the warranty renewal are where the money is, and none of them should wait until you're down off the roof.
Get a diagnosticSound familiar?
A raccoon falls through the ceiling at 2 AM on a Saturday, and the homeowner isn't waiting until Monday.
There's a bat flying around in the house, and they want it gone right now.
They've heard something up there for months and figured it was just the old house. It's rats.
Nobody walks that side of the house. Then someone finally looks up and notices a hole chewed through the corner of the soffit, and something's been going in and out.
You get turned down on half the jobs you price, and some callers think it's a free public service.
The homeowner was ready to sign the seal-up. Then the proposal never came.
Traps to check every day, at three houses across town.
They called four numbers about the animal in the yard. Nobody called back.
The warranty's about to lapse, and nobody's reminded the customer.
Spring hits. You're out of traps and behind on calls.
If that's your busy season, keep reading.
Every job has more than one step.
Removal and trapping.
Setup, trap checks and the trips back.
Exclusion and seal-ups.
Entry points, vents, ridges and bat doors.
Attic cleanup and restoration.
Droppings out, sanitized, re-insulated, often after something's been living up there longer than anyone knew.
Warranties and rodent programs.
Renewals, reinspections and monthly plans, the repeat work this trade has.
What changes when the systems actually work.
The phone gets answered.
The 2 AM raccoon call and the Saturday bat call get a real answer and a next step.
It's set up the way your best office person would answer: your service area, the animals you handle and don't, your inspection fee, and what counts as an emergency. Anything it shouldn't decide comes to you.
Every exclusion quote gets followed up.
The homeowner who wanted to think about the seal-up hears from you next week, and again after that. You set the schedule, and it's in your words.
Past customers hear from you again.
Before the warranty lapses, at reinspection time, or when squirrel season starts, they still have your number.
Homeowners hear when you're coming back.
Trap checks and return trips get a heads-up, so the homeowner isn't calling to ask.
The bug guys keep sending you work.
Pest companies, animal control, realtors and roofers who send you jobs hear from you every so often, so yours is the name they give out.
None of it waits on you.
Calls, follow-ups and updates keep moving while you're in an attic, on a roof, or home for dinner.
How it works for your company.
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Map how calls, inspections, quotes and follow-ups actually flow today. Who answers when you're in an attic, what happens after the inspection, which homeowners went quiet, which past customers haven't heard from you.
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Work with the tools you already have (your CRM or spreadsheet, your phone), so nothing depends on you remembering or being in the office.
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Then the numbers show up. More calls answered, more quotes followed up, more exclusions signed, and less of it depending on you.
Been burned before?
You've probably paid for worthless leads, the kind where nobody ever picks up, and maybe for software nobody on the crew uses.
It starts with a diagnostic, same as an inspection. Find what's actually wrong before anyone quotes the fix.
Nothing new for your crew to learn unless it makes their day easier. It's built on the tools you already pay for.
Questions owners ask before they call.
I already have a CRM (or a spreadsheet).
Keep it. The build makes sure the call you missed in an attic and the quote that never got a second follow-up end up in the system you already use.
Won't automated follow-up make us look like the pushy companies?
Only if it reads like a sales pitch. Yours goes out in your words, on your schedule, and you approve what it says before anything is sent. A homeowner who asked for time to think it over is expecting to hear from you.
What about having AI answer my phone?
It handles the routine: taking the details, finding out what's going on, setting up a next step. The rules come from you, so a raccoon in the attic tonight doesn't get treated like rats that have been up there for months. Anything it shouldn't decide goes to you.
Won't homeowners know it's not a person?
Some will. Most just want someone to come look. A homeowner who gets a next step is still your customer. One who gets your voicemail is calling the next company.
What does it cost?
Depends on what's broken. Every engagement starts with a diagnostic, so the price fits what your company actually needs, not a guess.
They called four numbers. Be the one who called back.
Find out where your calls and quotes are getting lost.
No obligation. No slide deck. Thirty minutes on where the revenue's leaking, whether we work together or not.